Last Updated: [1-1-2024]
At maleden, we are dedicated to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions that apply to the delivery of products purchased through our website, https://maleden.com (the “Site”).
1. Standard Shipping
- All Orders within the United States: We offer free USPS First Class shipping on all orders within the United States. This method includes tracking, allowing you to monitor the progress of your shipment.
- Delivery Timeframe: Standard shipping typically takes 3-5 business days for delivery within the United States, although this can vary depending on your location.
2. Expedited and Upgraded Shipping
- Additional Shipping Fees: If you choose expedited or upgraded shipping options, additional fees will apply. These fees are non-refundable, even if you decide to return the product.
3. Tracking Your Order
- Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can monitor the progress of your shipment and anticipate the delivery date.
4. International Shipping
- We currently only offer shipping within the United States. For international orders, please contact our customer service team at [email protected] for assistance.
5. Delivery Confirmation
- For your protection, all orders require a signature upon delivery for orders above a certain value. This ensures that your package is received safely and securely.
6. Shipping Restrictions
- There are certain items that we cannot ship due to their nature or the restrictions of the destination country. These items will be clearly marked on our Site.
7. Damaged or Missing Shipments
- If your package arrives damaged or is missing items, please contact our customer service team at [email protected] within 48 hours of delivery. We will work with you to resolve the issue.
8. Contact Us
- If you have any questions or concerns about our Shipping Policy or if you need assistance with an order, please contact our customer service team at [email protected]. You can also reach out to us through our contact page at https://maleden.com/contact-us/.